Receptionist – 3 hours $785 +GST*
Your receptionist is the first point of contact when clients phone your agency and the first face they see when they visit. Essentially, they are the face and voice of your business. Therefore, it is vitally important that they represent your brand, including your agency’s culture and service standards. This 3-hour course teaches the skills your receptionists require to represent your brand to ensure that every person who contacts your agency has an exceptional experience.
- Managing phone enquiry and general calls
- Managing agency work-ins
- How to request information, record details and manage messages
- Disney tip – What do clients see when they visit your agency (line of sight)
- Simple script – Taking messages (role play)
*Travel, accommodation, venue hire, audio/visual hire, training materials and miscellaneous expenses are payable by the company requiring workshops.